Correlation of Employee and Customer Engagement
Blogged By: Low Hang Wei @ October 20th, 2011 - 12:00 amI was reading an interesting book, ’Human Sigma’ and one of its rule in driving an organization to achieve high customer engagement is that employee engagement and customer engagement has to be managed together. Without needing to go into details, almost everyone would believe that high customer engagement relates to great company profits, especially in this increasingly competitive […]
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