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Updated advice about novel coronavirus

3 Jul 2020

To keep the USC community up to date with developments relating to the novel coronavirus ( 500 Internal Server Error

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), this page will be updated with new developments – the latest news in bullet points at the top.

  • Restrictions eased - The Queensland Government eased 500 Internal Server Error

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    restrictions across Queensland at noon, Friday 3 July, and will re-open the state's borders to visitors from other states (except Victoria) from July 10. Anyone who has travelled from Victoria – including Queenslanders - will be prevented from entering Queensland from Friday 3 July unless they are quarantined at a hotel at their own expense for two weeks.

  • Semester 2 timetable - For Semester 2, 2020, students will have a choice of an “online” timetable or an “on-campus” timetable. Details are below in the "USC Response" FAQs.

  • Staged return to campus - USC staff who have been working from home will begin a phased transition back to campus, starting with up to 50 percent of staff in each work area from Monday 15 June. During this process, USC will continue to follow the advice of health authorities.
  • Response to a coronavirus case - If Queensland Health identifies that someone from USC has coronavirus, the University will follow Queensland Health’s instructions on what actions need to be taken. See details below in the "USC Response" FAQs.
  • USC has provided hundreds of students affected by the pandemic lockdowns with emergency bursaries of up to $1,000 and, in partnership with several other groups, provided USC students with access to free meals for the remainder of Semester 1.
  • Sports facilities remain closed - USC's aquatic facilities, stadium and gymnasiums remain closed for general use, but the athletics track and sporting fields are open. Limited access to the aquatic facilities has been granted to USC's high-performance sporting teams.
  • All FAQs for students are available at USC’s dedicated student page 
  • All FAQs for staff, including work from home details, are available via MyUSC.

Frequently Asked Questions

Below are some frequently asked questions (FAQs) about the novel coronavirus. Please also check in with Queensland Health, the Australian Department of Health, and the World Health Organization.

What is the novel coronavirus and what are the symptoms?

Coronaviruses are a large family of viruses that can cause illnesses similar to the common cold and more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The SARS-CoV-2 strain of coronavirus that originated in the Wuhan region of the Chinese province of Hubei is new and has not been previously identified in humans. It is now referred to as 500 Internal Server Error

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, and its symptoms include (but are not limited to): fever; flu-like symptoms such as cough, sore throat or headache; and difficulty breathing.

World Health Organization (WHO) Director-General Tedros Adhanom Ghebreyesus declared 500 Internal Server Error

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a worldwide pandemic on 11 March due to sustained transmission throughout the world. It is spreading from person to person in close proximity, similar to other respiratory illnesses such as the flu. WHO has urged people to stay calm and to continue the important work being done to contain the spread of the coronavirus.

What is a confirmed case of 500 Internal Server Error

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?
 

A confirmed case of 500 Internal Server Error

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is a person who tests positive to a validated, specific SARS-CoV-2 nucleic acid test or who has had the virus identified by electron microscopy or viral culture.

What is a suspect case of 500 Internal Server Error

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? And how is 'close contact' defined?
 

A suspect case of COVID-19 is a person who has had close contact with a confirmed case of 500 Internal Server Error

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in the last 14 days prior to the onset of symptoms. Close contact is defined as requiring:

  • greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 24 hours before onset of symptoms in the confirmed case, or
  • sharing of a closed space with a confirmed case for a prolonged period (e.g. more than 2 hours) in the period extending from 24 hours before onset of symptoms in the confirmed case.
Who is at risk of contracting the novel coronavirus?

In Australia, those at highest risk of contracting the coronavirus are those who have:

  • travelled internationally;
  • been in close contact with someone who has had a confirmed case of coronavirus.

Those with underlying medical conditions, such as heart or lung disease and the elderly, are considered to be at greater risk of more severe disease if infected. It is believed that symptoms will occur within 14 days of exposure.

How can I help protect myself from being infected with coronavirus?

The best way to prevent infection is to avoid being exposed to the virus. Actions to help prevent the spread of respiratory viruses include:

  • Cleaning hands frequently with an alcohol-based hand rub or soap and water. Hand rub dispensers can be found around USC's campuses in high-traffic areas and outside toilets.
  • Covering your mouth and nose when coughing and sneezing. Wash your hands immediately afterwards and dispose of tissues immediately.
  • Avoiding close contact with anyone who has a fever and cough.
Should I wear a facemask?

Health authorities do not recommend facemasks for use by healthy members of the public for the prevention of infections like novel coronavirus. However, if you suspect you have been exposed to someone with coronavirus or are showing symptoms, you may be advised by your health practitioner to wear a mask to limit the spread of the virus.

What should I do if I am feeling unwell?

If you are showing symptoms of the novel coronavirus, including a fever, cough or difficulty breathing, contact your general practitioner or Queensland Health on 13HEALTH (13 43 25 84) immediately. It is suggested to phone ahead to explain your symptoms, travel history, and possible contact with someone who might have had the novel coronavirus.

Who is required to self-isolate?

Returned travellers from any overseas location are now required to self-isolate for 14 days.

Anyone who has had close contact with a confirmed novel coronavirus case must self-isolate for 14 days following exposure. Close contact is defined as requiring:

  • greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 24 hours before onset of symptoms in the confirmed case, or
  • sharing of a closed space with a confirmed case for a prolonged period (eg more than two hours) in the period extending from 24 hours before onset of symptoms in the confirmed case.
What does self-isolation involve?

Self-isolation means staying at home, and not going to work, university, school or anywhere public for 14 days. Fourteen days is considered to be the maximum incubation period of the virus, so any symptoms would develop in this time.

The key is to avoid contact with others, which also means not accepting visitors to your home. People should also avoid going to the shops, and to instead arrange food deliveries to their homes or contact Student Wellbeing for assistance to arrange this.

Self-isolation has been described by public health experts as the same measures that you would take if you have the flu, to avoid spreading the virus, which is transmitted by droplets from coughs and sneezes, and possibly transferred by contact with shared surfaces.

USC students with further questions about self-isolation can contact Student Wellbeing at +61 7 5430 1226 or studentwellbeing@usc.edu.au.

USC staff with queries about self-isolation and/or believe that they should self-isolate can contact USC’s Human Resources on +61 7 5430 2830 or uscstaff@usc.edu.au.

What do I do if I get sick while in self-isolation?

If symptoms appear during a period of self-isolation, contact your general practitioner or Queensland Health on 13HEALTH (13 43 25 84) immediately.

What if I'm at risk or someone I live with is at risk?

If you’re showing symptoms of the novel coronavirus, including a fever, cough or difficulty breathing, please contact your general practitioner or Queensland Health on 13HEALTH (13 43 25 84) immediately.

How is USC continuing to operate during the pandemic?

USC has transferred all face-to-face learning and teaching to technology-enabled modes that do not require students to attend campus. From Monday 30 March, and for the remainder of this semester, classes will be provided through various platforms like Zoom and Blackboard to help students follow social distancing requirements during the coronavirus pandemic.

USC staff are continuing to work, many now from home, to ensure the University continues to operate. Those staff still on campus are required to observe social distancing guidelines. Despite some State and national restrictions being eased during May, the changes do not yet enable all USC staff and students to return to campus. USC will continue to follow the advice of government health authorities, and will soon provide staff and students with guidelines for a staged return to campus.

How will USC manage the return to campus of staff?

With the gradual easing of restrictions, USC is permitting a phased return to campus for staff in a way that allows the University to manage the health, safety and wellbeing of its staff, students and community. The transition back to campus will occur in the following three phases:

  • Phase 1 – commencing Monday 15 June 2020, not to exceed 50 percent of staff in each work area;
  • Phase 2 – proposed commencement of Monday 13 July 2020, not to exceed 75 percent of staff in each work area; and
  • Phase 3 – proposed commencement of Monday, 10 August 2020, all staff except those with medical exemptions back in each work area.
How does USC plan to deliver Semester 2 for 2020?

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Are campuses still open?

All USC’s Queensland campuses remain open and operating, with staff working with additional hygiene and sanitation measures as well as with enhanced social distancing measures. This is in line with Australian Government advice that universities should continue to operate. Libraries and Student Central offices are no longer accessible in person, but their services are still available online or via telephone. Many other offices of USC are still operating, but with swipe-card access only to doors. For deliveries etc, to these offices please phone ahead.

All face-to-face learning and teaching has been replaced with technology-enabled learning and teaching. From Monday 30 March, and for the remainder of this semester, classes will be provided through various platforms like Zoom and Blackboard to help students follow social distancing requirements during the coronavirus pandemic.

Are USC’s libraries services still available?

Following the Prime Minister’s statement on 24 March 2020 about library closures, USC closed its Library buildings and spaces at all of its Queensland campuses on Wednesday 25 March 2020.

USC Library will continue to support students through its revised, online services. Up-to-date information will continue to be available from the Library website. The Library's chat services have been extended to ensure students can access eBooks and electronic databases from the Library website. Please contact the Library by phone or email for assistance.

24-hour study spaces at USC Sunshine Coast, USC Moreton Bay, and USC Fraser Coast will remain accessible via swipe card. Social distancing limits will apply in these spaces.

What will happen if someone at USC tests positive to the novel coronavirus?

If Queensland Health identifies that someone from USC has the novel coronavirus, the University will follow Queensland Health’s instructions on what actions need to be taken. It is likely, in these circumstances, that USC will need to close an entire campus for a period of time to allow Queensland Health to assess the situation and to identify those who may have come into close contact with the person with the coronavirus. USC will then follow Queensland Health’s instructions on cleaning the campus to ensure the safety of students and staff when they return.

What is USC doing to clean and sanitise the university?

USC's Asset Management Services are providing additional cleaning and sanitation services to high-touch and high-traffic areas across all sites. Particular emphasis is being placed on surfaces within bathrooms, along with high-touch areas such as handrails, door handles and lift buttons. These services are being provided in conjunction with existing work routines, along with additional cleaning shifts in the high-use locations. Some minor disruptions may result from this work.

What are the changes to use of USC Sport facilities?

In line with the Australian Government's restrictions on gyms and indoor sporting venues, USC's aquatic facilities, stadium and gymnasiums remain closed for general use, but the athletics track and sporting fields are open. Limited access to the aquatic facilities has been granted to USC's high-performance sporting teams, following an easing of 500 Internal Server Error

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restrictions on 16 May.

Information for USC students regarding advice and support during the coronavirus pandemic is now available at the University's dedicated student page.

Information for USC staff regarding advice and support during the coronavirus pandemic is now available via MyUSC.

Can I travel within Australia (including between USC campuses)?

Following the relaxation of travel restrictions within Queensland in early June, travel within Queensland on USC business is once more permitted. For travel other than between USC campuses and other USC sites, authorisation by a member of USC's Executive is required. Interstate travel on USC business remains suspended until 11 July 2020. This suspension includes travel by individuals who are not USC staff members but whose travel would be paid or partly paid from USC funds. This includes funds relating to research and consultancy contracts held in the University’s name.

Can I still travel overseas for work or study?

The Australian Government has raised the advice for all overseas travel to the highest level - that is, do not travel. This reflects the gravity of the international situation arising from the 500 Internal Server Error

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outbreak, the risks to health, and the high likelihood of major travel disruptions.

USC has suspended international travel by staff until the end of 2020. The global travel situation will be monitored and, if circumstances change, this suspension may be modified, including to allow travel to a limited range of countries. This suspension includes travel by individuals who are not USC staff members but whose travel was planned to be paid or partly paid by USC, including trips relating to research and consultancy contracts held in the University’s name.

What restrictions apply to travellers arriving from overseas?

The Australian Government has closed the county's border to anyone who is a non-citizen or non-resident, with exemptions only for Australian citizens, permanent residents and their immediate family, including spouses, legal guardians and dependants. New Zealand citizens who live in Australia as Australian residents are also exempt, as are New Zealanders transiting to New Zealand. Exemptions for Pacific Islanders transiting to their home countries will continue to apply. Returned travellers from any overseas location need to self-isolate for 14 days.

How does 500 Internal Server Error

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affect travel insurance?

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USC’s travel insurance will continue to apply for university activities except for 500 Internal Server Error

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related events (disruptions, cancellations, accommodation changes etc).

Who is required to self-isolate?

Returned travellers from any overseas location now need to self-isolate for 14 days.

Anyone who has had close contact with a confirmed novel coronavirus case must self-isolate for 14 days following exposure. Close contact is defined as requiring:

  • greater than 15 minutes face-to-face contact in any setting with a confirmed case in the period extending from 24 hours before onset of symptoms in the confirmed case, or
  • sharing of a closed space with a confirmed case for a prolonged period (e.g. more than 2 hours) in the period extending from 24 hours before onset of symptoms in the confirmed case.
What does self-isolation involve?

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The key is to avoid contact with others, which also means not accepting visitors to your home. People should also avoid going to the shops, and to instead arrange food deliveries to their homes or contact Student Wellbeing for assistance to arrange this.

Self-isolation has been described by public health experts as the same measures that you would take if you have the flu, to avoid spreading the virus, which is transmitted by droplets from coughs and sneezes, and possibly transferred by contact with shared surfaces.

USC students with further questions about self-isolation can contact Student Wellbeing at +61 7 5430 1226 or studentwellbeing@usc.edu.au.

USC staff with queries about self-isolation and/or believe that they should self-isolate can contact USC’s Human Resources on +61 7 5430 2830 or uscstaff@usc.edu.au.

What do I do if I get sick while in self-isolation?

If symptoms appear during a period of self-isolation, contact your general practitioner or Queensland Health on 13HEALTH (13 43 25 84) immediately.

Contact the USC media team

Name Position Email Phone
Terry Walsh Manager, Media and Messaging twalsh@usc.edu.au +61 7 5430 1160
Janelle Kirkland Media Relations Coordinator jkirklan@usc.edu.au +61 7 5459 4553
Clare McKay Media Relations Officer (Regional) cmckay@usc.edu.au +61 7 5456 5669

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